Customer Information

Support Hours

Support is available from 9:00 am to 5:00 pm (EST) Monday through Friday. In addition customers in Europe and Asia can expect support from 9:00 am to 5:00 pm Monday through Friday London and Tokyo time.

Product Support and Service Levels Policy

For information about the level of standard support Luminoso provides and the response time you can expect for various issues, read our support and service levels policy.

Privacy policy

For detailed information about Luminoso’s privacy policy, read our official statement.  

Product Security Statement
For more information, read Luminoso’s official product security policy.